We have a Bravo 1 CD Duplicator. While the unit we have now seems very reliable, we had to send back 4 other units until we got one that worked well. I have since burned and printed over 6000 cd's with minor problems. One thing that is a problem is the Discribe software for OS X. This software is very buggy. It doesn't like it when you cancel a job midstream, forcing you to Force Quit the software from time to time. It also forgets the settings of a setup from time to time making the user to double check each settings every time. The other negative is the cost of the ink. With full coverage, the ink costs are about 32 cents per cd or more.

Posted by: ron v, on January 25th at 11:57am

I did see a small amount of problems with the Dsicribe software, but only a small number of performance items. I think it could be improved to rival toast, but it works fine for my needs.

One question. I found Primera's customer service to be excellent in helping me with any problems...did they handle your returns well?

Posted by: John Tylko, on January 25th at 12:18pm

i have 2 bravo duplicators one of the Bravo II and one of the I . i love them both .the times i have had problems primera was very good at helping me fix any of the problems i have had. i would highly recomend them to for any home or small business definitly a good buy.

Posted by: Matt, on February 27th at 10:27pm

I have one the the Bravo II Disk Duplicators. I was able to burn and print a couple hundred CD's before the machine died (power problem). Three weeks later, Primara repaired the unit and shipped it back. Then, the CD burner died (zero CD's burned) immediately after I received the repaired unit. RMA time again. This is a piece of junk. Primera's support is very poor and their machines are not reliable. It seems like every time I need the machine, one part or another is dead and needs an RMA repair.

Posted by: Richard, on March 31st at 6:47pm

Hi Richard,

This is Amie Hoffner, PR Manager, at Primera Technology. I read your response and am concerned about your experience with Primera and its products. Primera prides itself in providing reliable products and exemplary customer service. We wouldn't be the world's leading manufacturer of CD and DVD duplication and printing systems without it. Please call me at 800-797-2772 to discuss your Primera product(s) and experiences. I'm certain you'll find Primera to be a responsive leader in the CD/DVD duplication and printing industry.

Amie Hoffner
PR Manager
Primera Technology

Posted by: Amie Hoffner, on April 04th at 2:21pm

I am having playing my burned cd's (burned in data disc mode) in my computer cd rom drive. However they play fine in my dvd drive. I dropped the recording speed to 16x and used windows media file and it still played very choppy.....anyone have any idea's?

Posted by: Steve, on April 06th at 12:39am

I would like to know what kind of program that you use to burn images on your CD's and DvD's

thank you for your help

Posted by: Earl, on May 25th at 6:58pm

to burn images onto DVD / CDs i use disk utility, it's free with OSX and wirks really well!!

Posted by: Ben Cunningham, on November 15th at 4:08am

i have had problems with my Bravo II
the printer cd strays doesnt move at all.
I am trying to check the software but i have sent it 2 times for rma and nothing works.

I will try to installed in another computer to see what going on. If this doesnt work. I cannot believe this printer worked for less than 3000 cds and its so expensive $1 dollar a cd. I dont know it should print more

Posted by: PABLO FUNES, on July 11th at 10:41pm

I was curious how long the ink ribbon lasts. Im very interested in this printer, but a big consideration is how many cds it can print before having to change the cartrige.

Posted by: Hector Garcia, on August 18th at 6:24pm

I own a Bravo II and at first I loved the machine. It went through about 300 DVD's with printing with out a hitch. But it seems now to only be a problem. The machines robotics are contstantly causing errors. It's usually a toss up weather I am able to get it to work again. The most frustrating thing about my problems is the lack of user support online. I have blinking lights on top of the machine. With my manual lost during my recent move, I have no way of knowing what is wrong with the machine. The primo software does not help the problem. I reset robitics and I still get the same problem. I have about had it with this machine.

Posted by: Jerald Pierucci, on October 12th at 4:51am

my bravo is really starting to give me trouble. The arm usually doesn't rise high enough to clear the bins and when it does it won't pick discs up. I am very disappointed.

Posted by: drufus, on February 14th at 6:06pm

Hi there,

I am having the following problem. DVD-R videos that I burn when replayed stop and start and pixilate. I have tried a number of recomended disks - what else could the problem be? - burning at 1x - 4x on 8x speed disks.

Posted by: David, on March 19th at 7:46am

I have owned my Bravo II for nearly 2 years and it has been nothing but a pain. I have sent it back once as it only manages to print a few cd's before the print fades and looks totally rubbish. I have replaced the print cartridges many times and when it was sent away they cleaned the print heads and this stops the problem for maybe 20 prints, then its back to the same poor printing. I spend my days changing print settings and running cleaning jobs for every cd I do. This product really is not worth all the hassle that goes with it. I have never had a problem with is crashing windows or rejecting discs it is purely the printer that sucks for me. A real waste of money.

Posted by: Steve D, on June 13th at 11:07am

We bought the Bravo II disc publisher about a year or more ago. We have yet to get it to burn a single CD. We have mostly used it for printing labels. When the CD goes into the burner a green light appears as though the process is underway. Then after a few minutes the disc comes out blank. We have tried all kinds of CDs. We even ordered the Mac software and tried that, but still nothing is on the CD when it is ejected. We have talked to Tech support several times, yet nothing works. We've finally given up with this product and this company. This was an expensive little toy that sits mainly forgotten. We could really use it as we now burn our CDs one at a time. It's a real shame!

Posted by: Charles, on June 13th at 10:04pm

It doesn't look like Amie Hoffner will be returning here again as it could end up being an expensive exercise if she were to help everyone that has bought one of her companies duff products!
I thought about selling mine on Ebay but felt it was very unfair to inflict this product on someone else!
So like Charles, mine will sit, collect dust and take up space in my office, I cant even stand my coffee on it!

Posted by: Steve D, on June 18th at 12:29pm

I just purchased a used bravo II for my company and it burns with no problem, however my printer tray will not open to allow the robot to place a disc inside. it appears to be a hardware issue as the front drive shaft doesn't spin yet i hear the motor run. any suggestions???

Posted by: Michael, on November 20th at 4:13am

can you refill the disc publisher 2 yourself ?or get you the message low on ink and can reset the ink level .

Posted by: piet, on December 28th at 4:29pm

I was once very happy with the Bravo 2 robot. It is an important tool for maintaining ESU 19's video library. In October of '07', for no reason, it stopped communicating with Primera and Surething. It was shipped to Primera and they returned the robot with the response, "nothings wrong with it". Since then, I can burn using Discribe on Mac but have never regained the labeling capabilities of the robot. I have coaxed it as far as the robot going through the motions without labeling the disc . The solution? Purchase a new product. Anyone have a better solution?

Posted by: Julia Urwin-Toll, on May 14th at 9:06pm

I have had a Bravo 1 for years. We have sent it back twice. Once to the tune of $275 only to have it return and never burn more than 3 discs at a time. I was assured that the tech who worked on it was able to get a full run. We have never had a full run of 25 since owning the machine. It's a piece of junk with very expensive ink.

Posted by: Trina, on April 14th at 1:57am

It went through about 300 DVD's with printing with out a hitch. But it seems now to only be a problem. The machines robotics are contstantly causing errors. It's usually a toss up weather I am able to get it to work again. The most frustrating thing about my problems is the lack of user support online. I have blinking lights on top of the machine.

Posted by: hankjmatt, on June 09th at 12:12pm

This looks like a really cool product.

Posted by: Rolex, on July 11th at 2:42am

very nice post... thanks!

Posted by: Crystal, on August 10th at 2:22am